Delivery and returns

Shipping and Returns Policy

Below you will find the key information about shipping, withdrawal from the contract, the electronic “Withdraw from contract here” function, returns, complaints and customer support at LEDownia.pl. We aim to keep our rules clear, transparent and easy to verify before placing an order.

1. Shipping

1.1. Shipping area

The online store www.ledownia.pl ships orders within Poland and to selected European countries. Available shipping methods may depend on product dimensions, shipment weight, destination country and the delivery address.

1.2. Shipping methods

Orders may be shipped by courier to the address provided by the Buyer, to pickup points and to parcel lockers. Current delivery methods and costs are displayed in the cart before the order is placed.

1.3. Order processing time

• An order is accepted for processing after payment is credited in the case of prepayment or online payment, or after the order is placed in the case of cash on delivery or agreed deferred payment terms.
• The standard dispatch time for products marked as available is usually 1–2 business days, unless a different time is stated on the product page.
• Made-to-order products, non-standard products, configurations, cutting, personalization and products requiring completion may have a longer processing time. Such time may be stated in the product description or agreed individually with the Buyer.

1.4. Shipping costs

Shipping cost is calculated automatically in the cart and depends on the selected delivery method, shipment dimensions, shipment weight and delivery destination. The Buyer can see the delivery cost before placing the order.

1.5. Shipment tracking

After the shipment is dispatched, the Buyer will receive an e-mail with a tracking number, provided that the carrier offers shipment tracking.

1.6. Receiving the shipment and damage report

We recommend checking the condition of the parcel in the presence of the courier or immediately after collection from a parcel locker or pickup point.

• If the packaging is damaged or the contents raise concerns, we recommend preparing a damage report and contacting the Seller without delay.
• Lack of a damage report does not deprive the Buyer of statutory rights, but may make the complaint procedure with the carrier more difficult or longer.

1.7. Uncollected shipment or incorrect address

If the shipment is not collected or an incorrect or incomplete address is provided, the Seller may charge the Buyer with justified costs of reshipping or returning the shipment to the Seller, according to the carrier’s price list.

1.8. Splitting an order into multiple parcels

An order may be shipped in more than one parcel, for example due to product dimensions, transport safety or order completion. The Buyer does not bear additional costs for this, unless the split shipment results from the Buyer’s individual instruction.

2. Returns — withdrawal from the contract

2.1. Right of withdrawal

A consumer, as well as an entrepreneur with consumer rights where applicable, has the right to withdraw from a distance contract within 14 calendar days without giving any reason.

2.2. Deadline and methods of submitting the withdrawal statement

The 14-day period starts from the day on which the Buyer takes possession of the item, or, in the case of delivery in batches, from the day on which the last item is received.

To exercise the right of withdrawal, the Buyer may submit a clear withdrawal statement:

• through the electronic withdrawal function “Withdraw from contract here”, available in the store interface, in particular in the website footer, in the customer account and in the order details,
• by e-mail to: bok@ledownia.pl, or
• in writing to the Seller’s address stated in this document.

2.3. Electronic withdrawal function

The “Withdraw from contract here” function enables the Buyer to submit a withdrawal statement through the store website. For secure order identification, the form may require the order number and the e-mail address used for the purchase. A logged-in Customer may also use the details available with their order.

The form allows the Buyer to withdraw from the entire contract or from part of the order, including selected products and quantities. Providing a reason for withdrawal is not required; the comments field, if available, is voluntary.

The online process has two steps. After completing the form, the Buyer receives a summary of the statement, and the statement is submitted only after using the “Confirm withdrawal from contract” button. After confirmation, the Seller sends the Buyer an acknowledgement of receipt of the withdrawal statement to the provided e-mail address, including in particular the content of the statement, the date and time of submission and the case reference.

2.4. Returning the goods

After submitting the withdrawal statement, the Buyer should return the goods without undue delay, no later than within 14 days from the day of submitting the withdrawal statement.

Return address:

LF Sp. z o.o.
ul. Władysława IV 20A
80-547 Gdańsk
Poland
note: “Return LEDownia.pl”

• We recommend packing products securely, especially power supplies, controllers, light sources, LED profiles and components sensitive to electrostatic discharge.
• The cost of returning goods under the right of withdrawal is borne by the Buyer, unless the Seller expressly declares otherwise.
• We recommend keeping the proof of shipment until the return procedure is completed.
• The Seller does not accept cash-on-delivery return shipments.

2.5. Refund

The Seller will refund the payments received from the Buyer without undue delay, no later than within 14 days from the day of receiving the withdrawal statement. The refund also includes the cost of delivery to the Buyer corresponding to the least expensive standard delivery method offered by the store for the given order. If the Buyer chose a delivery method more expensive than the least expensive standard delivery method, the Seller is not required to refund the additional costs of that more expensive delivery. However, the Seller may withhold the refund until the goods are received back or until the Buyer provides proof of returning them, whichever occurs first.

The refund will be made using the same payment method used by the Buyer, unless the Buyer expressly agrees to another refund method that does not involve any additional cost for the Buyer.

2.6. Liability for diminished value of the goods

The Buyer is liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. This may include, for example, installation, cutting, soldering, permanent contamination, mechanical damage, traces of installation or other changes that prevent the product from being sold as full-value goods.

2.7. Exceptions to the right of withdrawal

The right of withdrawal may not apply in particular to non-prefabricated products manufactured according to the Buyer’s specifications or intended to meet the Buyer’s individual needs.

This includes, among others, products cut to size, LED profiles cut to size, LED strips prepared according to an individual order, configured products, personalized products and products made to special order.

3. Complaints and warranties

3.1. Basis and scope of complaints

If a product is defective or not in conformity with the contract, the Buyer may submit a complaint under applicable law and the store’s terms and conditions. In the case of lack of conformity of goods with the contract, the Buyer may first request repair or replacement. A price reduction or withdrawal from the contract may be available in the cases provided by law, in particular if bringing the goods into conformity is impossible, excessively costly, has not been completed within a reasonable time or the lack of conformity is significant. Independently of this, some products may be covered by a manufacturer’s, distributor’s or importer’s warranty.

3.2. How to submit a complaint

Complaints should be submitted by e-mail to: bok@ledownia.pl.

The complaint should preferably include:

• order number,
• Buyer’s name and contact details,
• name or index of the product concerned,
• description of the problem,
• photos or videos documenting the defect, if possible,
• expected resolution, such as repair, replacement, price reduction or withdrawal from the contract, depending on the legal basis and nature of the complaint.

3.3. Sending the product back under a complaint

If returning the product is necessary to handle the complaint, the Seller will provide the Buyer with shipping instructions. We recommend enclosing a description of the defect, order number and contact details.

3.4. Deadlines

The Seller will respond to the complaint within the deadlines provided by applicable law. If the case requires additional diagnostics, expert assessment or contact with the manufacturer, the Buyer will be informed about the further course of the complaint procedure.

4. Contact for shipping, returns and complaints

Model withdrawal form

This form should be completed and returned only if the Buyer wishes to withdraw from the contract. Using this form is not mandatory — a clear withdrawal statement is sufficient.

Need help before shipping or returning a product?

Contact us before sending the product back. We will help you choose the correct procedure, verify your order number and arrange the most convenient way to handle your request.

E-mail: bok@ledownia.pl
Phone / WhatsApp: +48 533 323 787